Because of the personalised nature of a Caring Memories Book, they are printed, bound and despatched as individual items and postage and packing discounts are not possible (unless identical books are purchased at the same time in which case each additional books will attract an additional additional p&p rate at 50% of a single book)

The Caring Memories Book is currently available for £39.00 plus postage and packaging. The emailed weekly activity plans, if they are required, are included in this price for as long as required.

UK - £2.95 / $5.16
Overseas Zone 1 (including US, Canada, Australia, New Zealand, South Africa) £7.97 / $13.90
Overseas Zone 2 £10.67 / $18.60

UK - within 7 working days from despatch
Overseas Zone 1 - within 10 working days from despatch Overseas Zone 2 - within 28 working days from despatch

All orders are delivered using Royal Mail First Class within the UK, and Royal Mail Air Mail service for Overseas deliveries

Passwords can be changed at anytime in the My Account section: subscribe or unsubscribe to regular newsletter and product updates: Change your regular primary billing and delivery address

Go to My Account and log-in to view all order histories and check order status

Produced by a team of experts led by Rosas Mitchell, who has 25 years experience in Life Story Work, are weekly coaching plans to get the best out of reminiscing and with the minimum of preparation. They are your "keys" to memory lane!

Once you have received your Caring Memories Book we will contact you and invite you to simply sign up for our regular prompts - it's literally that easy.

Flip Books Viewing your flip book

As a One Published Customer we offer a free online 'turning page' version of your finished book that you can enjoy and share with your friends and family. This is accessible in you're my Account section

Go to My Accounts and click on flip books. Select the book you wish to share, and when it appears on your screen, click the Tell a Friend Button and follow the instructions on screen.

Only the friends & Family you select to view your book will be able to carry on and actually purchase their own copy of your book

In order to make a Caring Memories book or product you first have to register and then download the software and chosen book or product onto your computer - Simply click the 'Make a Book' button on the website to get started. Once you download our 'One Publisher' software, you can start dropping in your own photos and adding your won captions to our templates on your own computer. This is a safe and simple process. For full instructions go to the One Publisher Manual

Your One Published Book is fully personalised to include your own pictures and captions within the context of our professionally published designs. Once you have made your book, completed payment and uploaded your album, One Published prints your book as a unique product. It is then finished and bound to the highest standards, safely boxed in protective packaging and despatched to your door where it will be delivered on a signed-for basis

You should be able to use almost any image taken on a modern digital camera or scanned on a desk-top scanner as long as the images are saved as jpegs (This is usually the default setting on most devices, but by consulting the devices instruction manual you should be able to save images as jpegs)

The only restriction on jpeg images is that they must be made up of a sufficient number of pixels to enable us to print a satisfactory reproduction of your original image. If an image is of too low a quality, it will be rejected by the One Publisher book making software, to ensure that your finished book looks as good as possible. If you have scanned an image and it has been rejected, try adjusting the settings on your scanner and scan your photo at a higher resolution. (Most standard settings for a scanning a photo on a scanner is 300dpi. If, however, your photograph is really small, try scanning it at 600dpi or even 1,200dpi ). For more information, see our Scanning Tips below

Our software cannot make a poorly focused or exposed image look better than the original, and sometimes by zooming in too close on an image, such short-comings can be exacerbated.

Old photographs can be easily scanned using desk-top scanners. Modern devices are able to save these images as jpegs which can then be loaded into your book. Attention should be given to ensure that the resolution selected when scanning and saving an image produces sufficient pixels (the dots that make up the image) to make it acceptable for our book making software. A minimum of 150 dpi (dots per inch) is required.

Almost certainly you will have many different types and sizes of photographs that you may wish to use in your Caring Memories Book. These will all require scanning to transform them into jpegs, the digital format required in order to load them into our One Publisher Software and into your Book.

The most important aspect in scanning is that settings are adjusted so that, however small your original photograph is, there are sufficient pixels (or dots) in the digital image you create, to be able to enlarge it or zoom into particular parts of the photograph without it being rejected by our quality control software. The setting on your scanner you need to be most aware of is the dpi (dots per inch) setting for each scan. On all modern scanners, this can be adjusted from a conventional 150dpi up to a very high 1,200dpi. Generally, the smaller your original photograph is, and the larger you will have to expand it to fill a picture hole in our book, the higher the level of dpi you should scan your photograph.

Here is a rough, rule of thumb guide, for which dpi setting you should use for different size and types of original photographs you may have.

Very Small Contact Prints
(very common from the 1930's to the 1950's)

Scan at 1,200dpi
Original Size approximately 1"1/2 x 1"1/2 (40x40mm)
NB: Scan in Full Colour to retain sepia look

Small Black & White Prints

Scan at 600dpi (or 1,200dpi if you want to put it into a large picture box in your Book)
Original Size approximately 2"x3"
NB: Scan in Full Colour to retain sepia look

Modern 6"x4"Print

Scan at 300dpi
Original Size Size 6"x4"

In order to make a Caring Memories Book you first have to register and then download our One Publisher software onto your computer. This is a safe and simple process. For full instructions go to the One Publisher Manual.

Your Caring Memories Book is fully personalised to include your own pictures and captions within the context of our carefully constructed design. Once you have made your book, you can in the first instance create an online Flipbook version of your Caring Memories Book which can be shared online with other trusted colleagues, family of friends, completed payment and uploaded your album, One Published prints your book as a unique product. It is then finished and bound to the highest standards, safely boxed in protective packaging and despatched to your door where it will be delivered on a signed-for basis

In order to make one of our books or products the first step is to download our easy-to-use One Publisher software onto your PC or Mac - just click 'Make a Book' button on the website and follow the online instructions It has been verified as being totally safe and secure by Thawte. Instructions for Download are shown below in the Download section.

Our One Publisher Software has been designed to be simple and fun to use. There, are however, three fundamental features that you need to aware of:

• Although our One Publisher software is a download, in order to make one of our books you must be online at all times as our One Publisher Software continually updates your PC or Mac with the latest versions of our software and products.
• Because our One Publisher software is downloaded onto your PC or Mac you are working on you can only make a book on that specific machine.
• Once you have started to make a book it is important that you do not move images into different folders within your directories or rename them, as our One Publisher software would no longer be able to locate them.

Before you can download our One Publisher and start making a book, you must register so that when you download our One Publisher software and any of our products, they can be continually updated with the latest version.

To begin, click 'Make a Book' button on the website. Once you have selected a product,, you can then click the 'launch button' to download our easy-to-use One Publisher software. It is a Java application that can run on PC, Mac or Linux. Minimum requirements are as follows:

• You must have a version of Java 1.4.2 or later on your machine. Many machines have this as standard, but if not we will display a simple link for you to follow for you to download this onto your machine or you can download it here.
• 256MB Ram (512MB Recommended). Most PCs produced in the last five years will have this as standard
• 100MB available disc space. If this is not available on your machine, an error message will be displayed asking you to remove files and programs in order to free up sufficient space

Note that some browsers will block downloads until you authorise them. If you see the Information Bar appear when you are trying to download the One Publisher then click on the Information Bar and select 'Download File...'.

Once you click the Download Button you will be shown a Trust Certificate from Thawte which you should accept by clicking Run. This allows our software to be downloaded onto your machine.

A Progress Bar will then indicate that the One Publisher Software is downloading

You will be asked to accept a short-cut for the One Publisher on your Desktop. Please select 'Yes' otherwise the software will not function. Unlike many applications, ours is written in Java in order to run on many different kinds of machine. As a consequence we cannot automatically deliver it into your list of programs once downloaded. By clicking Yes to the short-cut, this ensures that the application is stored in an accessible manner on your machine, otherwise it may prove very difficult to find the application once installed and we cannot guarantee that it will run properly. Trust Certificate

Once the Software is downloaded the application will begin to open. At this point you will be presented with a Trust Certificate, verified by Thawte, which you should accept in order to run our One Publisher software. If you click the always trust box you will not see this box each time you log-in.

Next a Log-in Screen will appear. Here you should enter your e-mail address and password you entered at Registration. If you have forgotten your password it will be on the email sent to you when you successfully registered, or you can click to have it sent to you again.

The next screen is your One Published Library. This is where any projects you work on are detailed in order to show your progress and for you to choose which one you may wish to work on at anytime.

To begin your first project you must enter a project name for your book and click open (we suggest you use the person's name that the Book is about as the Project Name). At this point a progress bar will show you the actual book you have chosen downloading onto your machine.

Once loaded it will appear on your machine.

You can now begin to build your book!

Click on a hole to add a picture. This will bring up the Select and Edit your picture Window. Here you can search your own directories to find your images, or connect to a CD or Digital Camera if you have them connected to your machine.

Once you find the correct folder, click on it and thumbnail images of all available images in that folder will appear in the central panel

Either double-click to bring that image into the book, or click once to bring it into the editing panel on the right-hand panel. Here you can rotate, invert or change the image to black and white, before clicking the Save to Project button which will bring it into the book.

If a chosen image is of insufficient quality for us to be able to print successfully, an error box will appear and your image will not be able to be saved to your project. Please choose a better quality image.

Now you can zoom in or out on your image using the simple tools displayed under your image, and use your mouse to move the image around until you are satisfied. If you are not happy, simply click the waste bin icon and you can try another image.

Click anywhere in the Click Here to add caption box to open a window where you can start to add your own captions. If you are happy, click OK or click clear if you wish to start again. If you do not wish to make a caption you do not have to. The image will print with the correct background without a caption. (Please note any spelling or grammatical errors are unfortunately the responsibility of the user alone and not One Published)

If at anytime you wish to proof your project on paper, rather than on screen, you can simply hit the Print Page Button on the left hand side in order to print a low-resolution sample page on your own printer for checking. This is strongly recommended.

Once you have completed a page, simply click on another page at the top of the screen. At this point the small image of the page you have just been working on, will display any changes you have made.

Every time you change to a new page your work is saved, even if you have a power failure. If, however, you wish to save your work while you are still on a page, simply hit the Save Button on the left at anytime. If you click the Save and Exit Button (or your normal close screen buttons top right hand corner of the screen) you will be returned to your Project Library Page.

The Progress Column will show what % of image holes you have filled or whether you have 100% finished your project and your book is ready to be made. (This figure does not show if all your captions are complete as you are not required to always have a caption for every image)

Once you click the "Create a Flipbook" Button (or the "Buy Now" Button) our software will check your album to ensure that there are no technical problems with any of the images (eg. corrupt jpeg files etc). (This process will not check to see if the images are good from a subjective perspective - If images are blurry, out of focus, over or under exposed - then the user must decide whether to use them or not). This process also does not check for any spelling or grammatical errors in captions (this again is the responsibility of the user) Once checked the upload process will continue.

Your Book, including all your images, has to be uploaded to our site in order that we can create your online Caring Memories Book, and ultimately a hard copy of the Book.

Uploading should take just a few minutes and a progress bar will show you its progress, and a new box to acknowledge its successful completion. You will also be asked to look out for an email which will be sent to you with a link that you can click to take you directly to your online Flipbook. Alternatively, after a few minutes, you can log into the website and view your Flipbook in Your Accounts.

You can even use this process to get people to check over the online FlipBook before you purchase an actual hard copy of the Book. If anyone spots any mistakes, you can simply re-open the Project, make any changes and click on the "Create a Flipbook" Button once more. This will automatically replace the incorrect Book with the one you have corrected.

Only once you have completed a Caring Memories Book can you make a purchase of an actual hard copy of the Book. Simply select the project and click the 'Buy Now' Button in the Application and you will be taken to a secure website for payment. Alternatively when you are viewing a Flipbook, you can click on the 'Buy Now' Button on that page.

At anytime, either while making a book or after completion and purchase, different versions of the same project can be easily made for family of friends. Simply go to your Project Library page and select the project you wish to amend. Click copy and a new project will be opened which you can name and then amend to create a new version which you can complete and purchase in the same way as your original project.

Multiple copies can be purchased either during the transaction process or after a book had been purchased by going to My Account and order history and locating the project you wish to re-order.

As a One Published Customer we offer a free online 'turning page' version of your finished book that you can enjoy and share with your friends and family. This is accessible in you're my Account section

Go to My Accounts and click on flip books. Select the Caring Memories Book you wish to share, and when it appears on your screen, click the "Share this Flipbook" Button and follow the instructions on screen.

Only the colleagues, family or friends you select to will be able to view your Book; purchase their own copy; or add comment, as viewing is password protected, and each person invited will be sent their own unique password.

Invited viewers of a Caring Memories Flipbook are able to add comments about the Book they are viewing. These comments will be added to the Personal Profile of the individual whose Book it is, but these comments and profile can only be viewed by the user and authorised viewers. An email will be automatically sent to the User to notify them when comments have been added to a Profile.

Go to My Accounts to view your order history and current status. You will also be emailed once your projects have been successfully uploaded, and again when they have been despatched.

All online Caring Memory Flipbooks are FREE OF CHARGE and it does not commit the User to having to purchase an actual Book. However, once a transaction for the purchase of a hard copy of a particular Book has been completed the uploaded Flipbook enters our production process. Due to the personal nature of a Caring Memories Book orders cannot be cancelled at this stage as production costs will have been incurred.

If the supplied book is substandard in quality or damaged One Published will refund your money including postage. (Not however on account of poor quality user images or incorrect captions - these are the responsibility of the user).

To have your money reimbursed users must follow the procedure described below.
- Send us your complaint within 48 hours by contacting us by e-mail at info@onepublished.com
- Subsequently, you will receive details about where to return your album to.
- Return the album, ensuring you add sufficient postage. We will also compensate you for this cost if your claim is valid.
- We will then verify whether the returned Photo book Album meets the criteria as specified above.

This facility is currently in development

From time to time various promotional offers may be made available. In these instances a qualifying code can be entered and redeemed during the purchase process (see 'Free Books' button on website for latest offers.)

Having downloaded the One Publisher Application it will not then appear in the Aplication folder of a Mac. In order to login to the Application please go to the website www.caringmemories.net and click on Make A Book and then 'Launch'
Adding images to your project

When adding images to your project using a Mac, please look in either 'Users' (your name), 'Pictures' or 'Documents'